Sudesh Thevasenabathy

region. At Manulife, Sudesh focusses his efforts on the workforce, workplace, community and the business to ensure inclusion is embedded across the organisation and beyond. Before this, he served as Chief Operating Officer at Heals Healthcare Asia, and was formerly the Head of Customer Care Transformation at AXA Hong Kong looking to enhance customer experience through new innovation and technologies including AI and bots, where he has received numerous industry awards.

Shifting his career towards his passion for inclusion, he became a vocal advocate for minority communities winning him many accolades such as the 2019 Hong Kong Ally Award by Community Business and was named 2019 Global Top 50 OUTstanding Role Model (Involve.org) through his work on inclusion. Sudesh was also recently named as one of the top 20 Ethnic Minorities in Hong Kong through the 2024 Diversity List by the Zubin Foundation. He is a true believer and advocate of diversity and inclusion in the workplace and with customers, and actively works and speaks in supporting inclusion of all forms be it disability, race, gender, sexuality and multi-generational employees in various forums around the world.

He's also council member of ESF’s Jockey Club Sarah Roe School in Hong Kong, Board Member of SENsational Foundation and Board Director of New Global Normal. Sudesh also jointly co-chairs the Inclusion Collective with South China Morning Post, and the Kwun Tong Collective.

Sudesh is an Electronics and Computing engineering graduate and is Six Sigma, Lean and Human Centered Design trained. A true change agent at heart, he is passionate about delivering the best experience possible for employees and customers at every level of any organisation, and ensuring everyone is included.